Dear Mr. Fogel,
My mom, Maria, has been in your facility for a few weeks and is coming home today after being in the hospital and another rehab facility since January 2nd. It’s been a nightmare of a time not only because of her illnesses but also due to the fact that the last facility was horrible and she probably would have died had I not had to scream and shout to be heard that she was not well. Since the day we came to your facility it has been a wonderful experience not only for my mom but also for me knowing she would be well taken care of. You have an amazing staff and facility that I would absolutely recommend to anyone and use again in the future. First I would like to say the facility itself is clean and comfortable with the patient having their own room makes things so much easier and homier. Then you have your staff, there is not one person that was rude or jaded as some in other facilities are. I would like to mention two individuals in particular Doris and the aid Helen when they came in to the room my mom lit up, they treated her with the respect, dignity and love she so deserves. When they would come in my mom would say “I love you” and they would respond back that they loved her too. As a family member that loves my mother so very much that exchange warmed my heart. You should be very proud of your staff, they are far beyond what I have come to expect from other facilities. I thank you on behalf of my mother and myself for the care and love she was shown while at Preferred care.
My mom has been at your facility for over a year now. I have nothing but good to say about this facility. The staff is considerate, caring and professional. I had the pleasure just last night to be a part of their Thanksgiving Lunch event. It was nothing that I would have expected. The staff did an awesome job, beautifully decorated and the food was delicious! It felt like home. My family is very happy and confident with the care my mother is getting.
Dear Mr. Mermelstein,
I’m writing today to thank you and our staff for the great care you gave my mom during her four month stay. From her first day she was treated with respect and dignity, as was I. Please commend “Gianna” at the front desk for always smiling and greeting everyone warmly and your administrators Karen and Stacey Lopez. Both these lady’s helped me in too many ways to list, always returning my phone calls promptly, to answering a thousand questions, to just being kind and professional. Also “Virna” the head nurse on the ward, she always went out of her way to see my mom as well as the other patients get the care they needed. So thank you very much for making a really difficult and stressing time that much easier.
Peace,
I came here for therapy after a long time spent in the Hospital. It was a bit of a drive for my family but well worth it. Upon arriving, everyone was super friendly, starting with the receptionist and continuing throughout all of the staff.
My stay was for three months and it was a true pleasure!
The food and service was great. The rehab was excellent!
Overall I was extremely satisfied with the entire stay and would highly recommend Preferred Care at
Wall!!
The staff is very caring and they are taking excellent care of my mother. They were best option for us because Mom couldn’t live alone anymore. She is happy which makes us happy, especially since she is 97. I’m Very appreciative to all the wonderful staff.
I would highly recommend Preferred Care at Wall. The staff is extremely responsive and professional at all times to me as the caregiver and to my loved one who is the resident. The quality of care is exceptional, and the individual need of each resident is a priority.
The staff are Pleasant and knowledgeable and always helpful. The most important thing to me is the way they treat my mother. Always with respect, kindness and a smile….! A big “Thank You” to my friends at preferred care at wall.
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